Payment, Postage and Exchanges

Payment

We offer a range of payment methods for Brightspark Slings. Online we can accept UK credit or debit card through Nochex with no registration necessary (payable to nochex@brightsparkslings.co.uk), or via Paypal (payable to paypal@brightsparkslings.co.uk).

Offline payment by Cheque (made payable to 'Brightspark Slings') and sent to:
144 Windsor Drive,
Penicuik,
Midlothian,
EH26 8EP.

Cheque orders are reserved for 7 days, if payment is not received within this time then your order will be cancelled.

Postage

We aim to despatch all instock slings within three days. It may take longer to despatch orders during holiday times or when the needs of our family take us away from business, but we strive for a maximum 10 day despatch.

All prices displayed in the Brightspark Slings shop are inclusive of postage and packaging within the UK .

European postage is charged at £4 per order. Unfortunately we are unable to ship slings outwith Europe.

If you have any queries at all please contact us.

Exchanges

One of the drawbacks of buying from the internet is that you can’t try your purchases on before you buy them, because of this we offer a 14 day exchange.

Any exchanges, complete with original packaging and instructions, must be returned to 144 Windsor Drive, Penicuik, Midlothian, EH26 8EP in an ‘as new’ condition (slings which have been washed, smell of perfume, body odour or smoke, or have animal hair on them will not be considered for exchange) along with notice of your name and address, the sling you are returning and alternative size required. Where possible, a sling of the same colour will be sent, however, as the fabrics used are often in limited supply, please also include a preferred colour alternative.

We recommend that when returning any item you use the Royal Mail’s recorded delivery service. We cannot accept responsibility for any parcel which goes missing.

If you have any queries about ordering from Brightspark Slings please contact us and we will get back to you as soon as possible.

Contact Brightspark Slings

You will find answers to our most frequently asked questions on the FAQ page - if you have a query which is not covered here then please contact us and we will do our best to help.

Our preferred method of communication is email: info@brightsparkslings.co.uk
 
Other contact details are:
144 Windsor Drive
Penicuik
Midlothian
EH26 8EP
 
Tel - 01968 678941  - please leave a message if no-one is available to take your call and we will get back to you as soon as possible.